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FAQ

MY ORDERS

Your order is usually processed within 30 mins after placing the order. All orders will be shipped out within 1-3 business day.

Once your order is shipped by our warehouse, you will receive an email that includes your tracking number. We are proud partners with UPS, USPS, FedEx and DHL. Your order will shipped by one of our partners and you will be able to track the order using the tracking number provided in your shipping confirmation email.

Depending on the shipping method chosen, the shipping time will vary. Typically, our standard shipping takes anywhere between 3-8 business days, and our priority shipping takes 2-5 business days!

Your credit card will be charged as soon as you place your order and receive an e-mail confirmation. Your credit card will be charged as soon as you place your order and receive an e-mail confirmation.

Yes, shipping and duties/taxes for orders to Canada will be calculated at checkout. Additionally, Kleenovate does not have any control over any duties/taxes charged for international shipments. Customs policies vary, so if you have additional questions please reach out to your local customs office.

We accept all major credit cards (VISA, Mastercard, American Express), Shop Pay, PayPal, and Apple Pay. We use SSL encryption technology to protect all your information, so your entire checkout experience is secured and protected. 

Your order is usually processed within 30 mins after placing the order. Unfortunately, we can't cancel or change your order once it's been placed. But contact us at hello@kleenovate.com Mon-Fri from 9am - 9pm EST and we'll help you figure out what we can do.

SHIPPING & RETURNS

We are proud to be offering FREE standard shipping (within the Contiguous United States) to our customers with a total order value over $50 USD.

If you order is below the threshold, shipping and taxes will be calculated automatically at checkout.

Shipping cost will vary based on your specific location, what shipping method you choose and which products you purchase.

Depending on the shipping method chosen, the shipping time will vary. Typically, our standard shipping takes anywhere between 3-8 business days, and our priority shipping takes 2-5 business days!

Kleenovate currently ships to the following countries:

- United States (excl. Alaska, Puerto Rico, and Hawaii)

- Canada

We are working closely with our fulfillment partners to include more countries in the near future!

We ship all our orders from our warehouse based in PA, so all of your orders will be shipped from within the United States.

At Kleenovate, we want you to be happy with your products and offer returns on orders 30 days after they are delivered.

If for any reason, you're not happy with your purchase contact us at hello@kleenovate.com and we'll do everything we can to make it right.

For more information on our complete Return Policy, you can click here.

We are really sorry to hear that you didn't enjoy your Kleenovate products. To return your order, please email us at hello@kleenovate.com with your order number and reason for the return and our support team will send you all the information you need to complete your return process.

Contact us at hello@kleenovate.com or fill out a contact form here, and one of our customer care team members will get back to you as soon as possible!

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